Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any included parts or packaging, and with the receipt or proof of purchase.

To start a return, contact us at shopify@forgehonor.com. If your return is accepted, we will send return shipping instructions. Approved returns must be sent to Forge Honor, 16267 Windy Creek Drive, Monument, CO 80132, United States. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item. Include your order number and photos so we can evaluate the issue and make it right.

Custom and personalized items

Custom, personalized, proof-approved, and bulk items are final sale except when they arrive damaged, defective, or materially different from the approved order details. Standard catalog items that are made after ordering remain eligible under this return policy unless the product page clearly identifies them as final sale. Contact us if you have a problem with a custom order.

Return shipping and original shipping charges

For an approved return that is not caused by damage, defect, or a Forge Honor error, the customer is responsible for return shipping and original shipping charges are not refundable. For an approved damaged, defective, or incorrect item, Forge Honor covers return shipping by providing a prepaid label or confirming that no return is required. Any replacement is sent at no additional cost.

Exchanges

The fastest way to get a different item is to contact us about the original order. If the return is accepted, you can place a new order for the replacement item.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund is issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund. If more than 15 business days have passed since we approved your return, contact us.

Questions

You can always contact us about returns or refunds at shopify@forgehonor.com.